7010 Responsible Gaming – Play Safe and Stay Well
User wellbeing is a top priority at 7010. This page provides guidance, self-control tools, and important information to help you enjoy a healthy, balanced, and responsible gaming experience.
Gaming should be entertainment, not a burden. Learn how to stay in control here.
7010's Commitment to Responsible Gaming
7010 takes its social responsibility to all users in Malaysia seriously. We believe online entertainment should bring joy, not become a source of stress or financial hardship. To that end, we provide a range of measures and guidance to help users maintain control over their gaming habits.
Our approach to responsible gaming is built on three core pillars: providing clear information to users, offering easily accessible self-control tools, and encouraging users to seek professional help when needed. 7010 does not encourage excessive gaming and always puts user wellbeing above everything else.
Recognising the Signs of Risky Behaviour
It is important to recognise the early signs that gaming habits may have moved beyond entertainment and are starting to affect your life negatively. Here are some signs to watch out for:
Frequently borrowing money or dipping into savings for gaming, or feeling anxious when you have no funds to play.
Spending far more time playing than intended, or neglecting work and family responsibilities.
Feeling anxious, irritable, or stressed when unable to play, or using gaming as an escape from real-life problems.
Hiding gaming activity from family or friends, or losing interest in other activities you once enjoyed.
If you recognise any of the signs above in yourself or someone you care about, now is the right time to take self-control steps or seek support.
Guide to Setting Time and Budget Limits
One of the most effective ways to stay in control is to set clear limits before you start playing. 7010 recommends the following as best practice:
- Set a spending limit: Decide how much MYR (RM) you are comfortable setting aside for entertainment each week or month, and stick to that limit regardless of your game results.
- Set a time limit: Limit your gaming sessions to a set duration — for example, no more than one or two hours a day. Use your phone's timer or reminders to help keep track.
- Don't try to recover your losses: Chasing losses is one of the most dangerous habits in gaming. If you've reached your loss limit, end the session and take a break.
- Don't play when you're stressed: Avoid playing when you are emotionally unstable, exhausted, or under the influence of alcohol.
- Balance it with other activities: Keep gaming as just a small part of your leisure time. Make room for family, sports, hobbies, and social connections.
With a little planning ahead, you can enjoy everything 7010 has to offer without it affecting your daily life.
Available Self-Control Tools
7010 supports users who want to manage their gaming experience with greater control. Several self-control tools are available for you to use:
Deposit Limits
You can set a maximum deposit limit over a specific period (daily, weekly, or monthly) to keep your spending in check. Reach out to the 7010 support team via email to set or adjust these limits as needed.
Break Period
If you feel you need a temporary break from the platform, you can request a break period. During this time, your account will be restricted from gaming activity, giving you the distance you need without permanently closing your account.
Self-Exclusion
For users who feel they need a longer break, the self-exclusion option lets you suspend account access for an extended period. This is a serious self-control measure and we encourage you to use it if you feel you need to. To enable this option, please contact 7010 support.
Minor Protection
7010 has a strict policy: our services are for users aged 18 and above only. We take active steps to prevent minors from accessing the platform, including an age verification process during registration.
If you are a parent or guardian, we recommend the following steps:
- Keep your account password secure and never share it with children.
- Use parental control software on shared devices to block access to gambling websites.
- Have open and honest conversations with your children about the risks of online gambling.
- Do not log in to your platform account in front of children or teenagers.
If you suspect that a minor has accessed a 7010 account, please notify us immediately by emailing [email protected].
Life Balance and Seeking Professional Help
If you or someone you know is struggling with uncontrolled gaming habits, it is important to know that help is available. Reaching out is a sign of strength, not weakness.
Here are some steps to maintain a healthy life balance:
- Talk to a trusted family member or friend about how you are feeling.
- Make time for physical activity, hobbies, and meaningful social connections.
- Avoid viewing gaming as a source of income or a solution to financial problems.
- Seek financial advice if your gaming habits have affected your financial stability.
For professional help with gambling addiction in Malaysia, you can reach out to counselling services provided by government hospitals or public health clinics. The Ministry of Health Malaysia helpline also provides information and referrals to appropriate support services.
You can also reach 7010 directly by emailing [email protected] if you need help activating any self-control tools or would like to discuss the options available to you.
Need More Information or Help?
Visit our FAQ for general guidance, or get in touch with our team. We are here to help you play safely and responsibly.